Outdoorsy Cancellation Policies: A Rundown

Outdoorsy offers three standardized cancellation policies:

1. Flexible
2. Moderate
3. Strict

Each policy is designed to protect both hosts and renters. Let’s break them down.

Flexible

• Cancel more than 30 days before departure: 100% refund
• Cancel 30 days or less before departure: 50% refund

Best for: Hosts who want to attract more bookings with guest-friendly terms.

Moderate

• Cancel more than 30 days before departure: 100% refund
• Cancel 8-30 days before departure: 50% refund
• Cancel 7 days or less before departure: No refund

Best for: Hosts seeking balanced protection with tiered terms as trips approach.

Strict

• Cancel more than 30 days before departure: 100% refund
• Cancel 30 days or less before departure: No refund

Best for: Hosts who need maximum protection and predictable income.

Key Details

• Payment: 50% deposit at booking, remaining 50% due 30 days before departure.
• Full Refund Grace period: 24 hours for trips starting in 7+ days, 1 hour for trips starting sooner
• Refunds apply to rental amount only – add-ons are always refundable, service fees are never refundable
• Effective February 2, 2026 for all new bookings. Bookings created before 2/2/26 are subject to the original policy terms at the time of booking (viewable on your trip details page).

Renters must agree to the host’s cancellation policy before booking.

For complete details and examples, visit our Help Center.