Details, details, details. Often during the rental pick up, your renter is excited to get underway and won&#8217;t remember everything you&#8217;ve told them. Make sure you are clear and concise when going through the walkthrough, and make sure they review and sign off on everything in the Renter Return form. 
Additionally, it&#8217;s helpful to have checklists, labels and shorthand manuals for the most common things your renter is going to use—this way they are not calling you in the middle of the trip (or worse, trying to guess how to operate something and potentially causing damage). Many owners will send over links to video walkthroughs prior to a renter&#8217;s departure date; this helps as a future reference for the renter as well as letting them familiarize themselves with your vehicle&#8217;s particular quirks. 
Walk your renter through the Rental contract and make sure they sign. (As an example, if you don&#8217;t want them using the awning, make sure they are aware of that and that any damage is their responsibility). The clearer you are in your walk through and key exchange, the less confusion or chance for misunderstanding there is for the Renter and you further down the road. 
Before departure it&#8217;s important to document the condition your RV is in prior to handing over the keys. All Outdoorsy claims require pre-trip photos, a signed RV Departure and Return Form, and your 90-day inspection should an accident happen on the road. Here&#8217;s a handy list of the pics you should snap! You can do this on the Outdoorsy Pro app during the key exchange or you can upload them to your Owner Dashboard.
Photos needed
Exterior:
<ul>
<li>Front of RV</li>
<li>Back of RV</li>
<li>Both sides</li>
<li>Roof</li>
<li>Undercarriage</li>
<li>Any pre-existing damage</li>
<li>Tires</li>
</ul>
Interior:
<ul>
<li>Dashboard</li>
<li>Tank Levels</li>
<li>Odometer</li>
<li>Each room or space</li>
<li>Floors</li>
<li>Beds</li>
</ul>
Forms needed
<ul>
<li><a href="https://www.outdoorsy.com/wp-content/uploads/2021/05/RV-Vehicle-Inspection-Checklist-1.pdf">Outdoorsy&#8217;s Pre-Arrival Checklist</a></li>
<li><a href="https://d1p9472jke9yu3.cloudfront.net/documents/O_RV_Departure_Form_Checklist_2016.pdf">Outdoorsy&#8217;s RV Departure Form</a></li>
<li><a href="https://d1p9472jke9yu3.cloudfront.net/documents/O_RV_Return_Checklist_2016.pdf" target="_blank" rel="noopener noreferrer">Outdoorsy&#8217;s RV Return Form</a></li>
</ul>

What makes a successful key exchange?

There are two types of questions that a renter might ask when picking up the keys for their reservation. Clarification questions about the unit, and suggestions for their trip. preparing a few recommendations in advance can be extremely helpful for your renters (and increase the likeliness of a five-star review).
Vehicle related questions
* How do hookups work?
* How do the electrical systems work?
* How many people can this RV sleep?
* How many seat-belts are on board?
* How does the generator work?
* Where is the nearest dump station?
* What is the vehicle height?
* Are there any known bridge overpasses to watch out for?
* Where should I fill up the propane tank?
* Are there any driving tips?
Trip related questions
* Local grocery stores?
* Must-see destinations?
* Gas stations?
* RV-friendly campgrounds?
* Nearby activities?
* Nearby breweries?

What are the most frequently asked questions at pick up?

Meet, greet, smile and high five. Then dive right into the <a href="https://d1p9472jke9yu3.cloudfront.net/documents/O_RV_Departure_Form_Checklist_2016.pdf">RV Departure Form</a>. Run through the steps to make sure your guests know how to operate the RV and all of its appliances. The list also serves as a reminder to make sure miles, fuel levels and any damages are noted before your renters take off. Make the walkthrough as hands-on or purely instructional as you like.
Unfortunately, information from walkthroughs can be easily forgotten, so take this time to give your new friends any guides or cheat sheets to the operations and quirks of your vehicle. Including the vehicle manual is always a good idea, and resources about your renter’s destination are much appreciated.

My renters are here. What next?

Roamly has partnered with Sensible to provide a product that allows you to purchase coverage for the duration of your trip and be able to receive a refund in the event of bad weather.



<h1>Sensible Customer Support</h1>



Sensible Customer Support will be best equipped to answer any specific questions you may have about the available coverage. You can contact them by phone or email:



<ul><li>Phone: +1 424-367-1964</li><li>Email: support@sensibleweather.com</li></ul>



<h1>What is Roamly Weather by Sensible?</h1>



Available in the U.S. only, for all RVs, this additional Roamly Weather Coverage provides protection for your trip in the event of unexpectedly bad weather. Possible coverage is based on information from the National Oceanic and Atmospheric Administration (NOAA). 



For example, if it rains more than the amount quoted (based on the NOAA day-of-forecast), then Sensible will automatically provide a refund to you, based on the current weather at the location of your trip.



When you initially purchase coverage from Sensible Weather, you will see some basic information outlining your coverage and its parameters:



What to expect from Sensible Weather:



A forecasted &#8220;light rain&#8221; of 1.5 mm, or more, for 3+ ours will trigger the daily coverage. We&#8217;ll alert you if bad weather is on the horizon. Don&#8217;t worry, we&#8217;ll only text you if it&#8217;s important &#8211; aka you have money available. Light rain is when you walk outside, and the ground looks like it&#8217;s been raining, think small puddles. 



How&#8217;s the coverage triggered?



3 &#8211; 6 hours of rain = $51.93/day 6+ hours of rain = $103.86/day



This is just an example of what you&#8217;ll see when you consider purchasing coverage. The expected forecast, details, and amount of possible refunds.&nbsp;



Very basically, if the weather during your trip is considerably worse than anticipated, based on the previous NOAA forecast, Sensible will notify you via text message and issue reimbursement automatically!



<h1>FAQs</h1>



<h3>How do I purchase Roamly Weather Coverage?</h3>



Once you have a confirmed Outdoorsy booking, you will be able to purchase Weather Coverage from the Trips page in your account.



<h3>Is Roamly Weather Coverage the same as Trip Protection?</h3>



No, Roamly Weather Coverage is a separate offering from both Trip Protection and Damage Protection.



<h3>How is the covered amount determined?</h3>



The covered amount is based on the total cost of your booking when coverage is purchased.&nbsp;



<h3>How long do I have to purchase coverage?</h3>



Roamly Weather Coverage is available for purchase up until the day before your trip begins. If your trip starts today, you will not be able to purchase coverage.&nbsp;



<h3>What happens if I change the dates of my trip?</h3>



Because coverage is based on a specific date range and forecast, if you change the dates of your trip then your Roamly Weather Coverage will be removed and need to be repurchased for your new trip dates.&nbsp;



<h3>Can I cancel my Weather Coverage?</h3>



You have 24 hours after the purchase of Roamly Weather Coverage to cancel it. After 24 hours have passed, then Weather Coverage will not be able to be removed without canceling the booking.&nbsp;



Note! If Roamly Weather Coverage is added within 14 days of your booking&#8217;s start date, then the option to remove the coverage will not be available.&nbsp;



<h3>What happens to my coverage if my booking is canceled?</h3>



If the booking is canceled prior to departure, then the entire cost of Roamly Weather Coverage will be refunded to you.&nbsp;



Note! If the booking is canceled on, or after, departure then Roamly Weather Coverage will be nonrefundable.&nbsp;

What is Roamly Weather Coverage?

<h2>What are Campgrounds on Outdoorsy?</h2>



At Outdoorsy, we&#8217;re driven by the belief that the great outdoors is for everyone. Our mission is to make outdoor experiences accessible to all, ensuring choice and opportunity for our guests and partners.&nbsp; It&#8217;s this vision that drives us every day, inspiring our evolution from an RV marketplace to a comprehensive outdoor travel platform. We connect thousands of outdoor enthusiasts with hospitality driven hosts, facilitating outdoor experiences &#8211; be it an RV rental, a cozy stay, or a campground experience.



Are you a Campground host that wants to expand your visibility to a wider group of outdoor travelers &#8211; from campers, weekend worriers, tent pitchers, family vacationers or clampers you can now showcase your space be it RV, tent, or lodging sites on Outdoorsy.&nbsp;



The process of listing your campground on Outdoorsy is completely cost-free. Take the first step by <a href="https://www.outdoorsy.com/become-a-host" data-type="URL" data-id="https://www.outdoorsy.com/become-a-host" target="_blank" rel="noreferrer noopener">listing with us</a> today. 



<h2>How does it work?</h2>



Outdoorsy isn&#8217;t just an online marketplace; it also serves as an OTA (Online Travel Agency) committed to outdoor travel. We provide real-time availability and pricing, opening your outdoor accommodations to thousands of eager campers daily, ready for instant booking. Select your preferred PMS (Property Management System) below to witness how simple it is to list your property on Outdoorsy.



<a href="https://go.outdoorsy.com/newbook_integration" data-type="URL" data-id="https://go.outdoorsy.com/newbook_integration" target="_blank" rel="noreferrer noopener">Newbook Integration Guide</a>



Coming soon: ResNexus, Firefly, RMS Cloud



We fully support Newbook and soon, &#8220;ResNexus&#8221;, &#8220;Firefly&#8221; and &#8220;RMS Cloud&#8221;. If you use a different Property Management System, reach out to our support team at support@outdoorsy.com. We&#8217;re always looking to expand our supported PMS network.



<h2>Why choose Outdoorsy?&nbsp;</h2>



<h3>Enhanced Visibility and Reach</h3>



By partnering with Outdoorsy, you gain exposure to millions of visitors and a vibrant RV owner community. This expands your outreach to adventure-seekers exploring new experiences and travelers, including RV owners, who enhance their RV journeys with unforgettable campground experiences. All of this without incurring extra marketing costs.



<h3>Seamless Booking Experience</h3>



Outdoorsys user-friendly interface simplifies the booking process, guiding guests effortlessly. Tailored filters streamline the search, leading to more bookings and increased revenue for your property.



<h3>Boosted Profitability</h3>



Outdoorsy ensures your rates remain competitive by pulling in and distributing rates to match your PMS’s dynamic pricing rules in real time, maximizing your property&#8217;s occupancy and profitability.



<h3>Cost-effective Marketing</h3>



Outdoorsy utilize advanced marketing strategies, targeting specific audiences likely to be interested in your offerings. Our insights drive targeted campaigns across digital platforms, ensuring your campground or RV park receives the attention it deserves.



<h2>How long does it take to list my campground with Outdoorsy?</h2>



The process largely depends on you. Here are the four straightforward steps to get your campground listed:



<ol><li>Visit our &#8220;<a rel="noreferrer noopener" href="https://www.outdoorsy.com/become-a-host/campground" data-type="URL" data-id="https://www.outdoorsy.com/become-a-host/campground" target="_blank">List your Campgroun</a><a href="https://www.outdoorsy.com/become-a-host/campground" data-type="URL" data-id="https://www.outdoorsy.com/become-a-host/campground" target="_blank" rel="noreferrer noopener">d</a>&#8221; page and fill out the registration form.</li><li>Our business development team will connect with you to ensure compatibility and assist in setup.</li><li>Set up your PMS to integrate with Outdoorsy. We&#8217;ll provide detailed instructions.</li><li>Once your campground rules and amenities are aligned, you&#8217;ll go live on Outdoorsy.</li></ol>



At Outdoorsy, we&#8217;re dedicated to making your onboarding experience seamless and inclusive, ensuring that your camping spaces find their way to those who seek memorable outdoor adventures.



<h2>Will there be any differences in handling bookings coming from Outdoorsy or my direct site?&nbsp;</h2>



In general, there won&#8217;t be significant differences between bookings from your direct site and those from Outdoorsy.com. We integrate with your property management system to seamlessly incorporate new bookings into your existing workflow.



<h2>How can I communicate with Outdoorsy guests?</h2>



Guests book through Outdoorsy.com. After the booking, we&#8217;ll give guests your campground contact number, so they can talk directly to you.



Although all Outdoorsy guests can use our 24/7 Contact Center, your Campground team knows the most about the campground, Sites, how to get around, and fun things to do nearby. If guests reach out to you, you can find them by looking up their name or booking dates in your PMS.&nbsp;

What are Campgrounds on Outdoorsy

For your stay booking, please be aware that you may be charged for damaged or lost property, or if extra cleaning is required, after your trip ends.&nbsp;



If you cause any damage during your stay, fail to leave the stay in good condition as requested by the host&#8217;s check-out instructions (resulting in additional cleaning costs for the host), or remove items from the property, your host can request reimbursement for the incurred expenses. 



The following reimbursement process applies only to Stay bookings, and not RV bookings.



<h2>How will additional charges be handled after your booking?</h2>



In the rare event that your host believes there might be some damage, missing items, or extra cleaning costs involved, they may initiate a reimbursement request with our dedicated Outdoorsy Resolutions Team.



Rest assured, our team&#8217;s primary goal is to ensure fairness and reasonability. They&#8217;ll carefully assess the situation by reviewing the information provided by your Host, as well as any comments you might have added when responding to your host&#8217;s initial reimbursement request. Additionally, they may reach out to you or anyone else who can shed light on the situation.



After this investigation, the Resolutions Team will contact you if the charges are deemed legitimate. You&#8217;ll be given a full 48 hours to respond. If you&#8217;re in agreement with the charges or choose not to respond, your payment method will be charged accordingly, with the funds going directly to your host, and the reimbursement request will be promptly closed.



However, if you have concerns or wish to negotiate a partial payment, you can decline the request. In such cases, our Resolutions Team will step in to facilitate a fair and amicable resolution between you and your host.



<h2>Follow these tips to avoid additional charges after your Outdoorsy Stay is over</h2>



To avoid or mitigate extra charges after your stay, follow these best practices:



<ul><li>Leave your Stay neat and tidy: Familiarize yourself with the checkout instructions and house rules provided by your host when you check in. Understand what&#8217;s expected when you leave, like taking out the garbage or loading the dishwasher. If you&#8217;ve moved furniture, put it back where it was at check-in. Essentially, aim to leave the place as you found it—neat and tidy, but no one is expecting a spotless Stay.</li><li>Foster open communication: If you accidentally break dishes, damage the property, or can&#8217;t meet the cleaning standards due to time constraints, reach out to your host through the Outdoorsy messages immediately. Being transparent about any mishaps allows your host to address and resolve issues before their next guest arrives. It&#8217;s all about open communication and consideration.</li></ul>



<h2>Do I have liability coverage during my Outdoorsy Stay?</h2>



Yes, the Protection Package for Stays provides you with bodily injury protection, which includes:



<ul><li>Up to $1M in liability coverage</li><li>Free 24/7 customer support</li><li>$5,000 deductible</li></ul>



For more information please refer to our <a href="https://www.outdoorsy.com/help/protection-package-for-stays">Protection Packages for Stays article</a>.

Can I be charged for damage, cleaning or other expenses after my stay?

As an Outdoorsy host, providing a worry-free experience for your guests is a priority. While most bookings go smoothly, it&#8217;s important to be prepared for unforeseen circumstances. You may encounter situations where you need to address additional costs such as damage, missing items, or extra cleaning expenses. In this guide, we&#8217;ll explore how to navigate these situations and request reimbursements from the guest.



This reimbursement request process applies only to Stay bookings and not RV bookings.



<h3>How should I handle any additional charges, like damage or extra cleaning, after my guest checks out?</h3>



If you encounter additional costs after your booking ends, or are notified of them by the guest during their stay, you can initiate a reimbursement request with Outdoorsy’s dedicated Resolution Team.&nbsp;



<h3>How do I start a reimbursement request for unexpected expenses for Stays bookings?</h3>



<ul><li>Document Evidence: Gather evidence of any unforeseen expenses, including damage, missing items, or additional cleaning expenses. This can be accomplished by capturing photos or videos, or by obtaining a statement from the guest acknowledging these costs. Get repair or cleaning estimates, and/or receipt.</li><li>Contact Support: Within 7 days after the responsible guest’s checkout, initiate a reimbursement request by reaching out to Outdoorsy Support.<ul><li>Select the “?” icon in the lower right of your screen</li><li>Or, email <a href="mailto:support@outdoorsy.com" target="_blank" rel="noreferrer noopener">support@outdoorsy.com</a></li><li>Or, call 877-723-7232.</li></ul></li></ul>



<h3>What happens after I file a reimbursement request with Outdoorsy Support?</h3>



<ul><li>Assessment: Outdoorsy’s Resolutions Team carefully reviews the provided information, which may includes your initial message to the guest and any additional insights from the guest. They may also reach out to other parties involved to gather a complete picture of the situation.</li><li>Guest response: Your guest will have 48 hours to respond to the request. If they agree to the charges or choose not to respond, the guest&#8217;s payment method on file with Outdoorsy will be charged accordingly. The funds will then be transferred directly to you, and the reimbursement request will be closed.</li><li>Negotiation: If the guest has concerns or wishes to negotiate a partial payment, they can decline the reimbursement request. In such cases, Outdoorsy&#8217;s Resolutions Team will step in to facilitate a fair and amicable resolution between you and the guest. This ensures that both parties can reach an agreement that is satisfactory to all.</li></ul>



<h3>Do I have liability coverage under the Stay Protection Package?&nbsp;&nbsp;</h3>



Yes, during the rental period our Protection Package for Stays includes coverage of:



<ul><li>Up to $1M in liability coverage</li><li>Free 24/7 customer support</li></ul>



For more information, or if you need to file a liability claim for one of your stay bookings, please refer to our <a href="https://www.outdoorsy.com/help/protection-package-for-stays">Protection Packages for Stays article</a>.

Can I get reimbursement from Stays guests for unexpected costs?

Every year, thousands of people converge on Nevada’s Black Rock Desert for the annual Burning Man festival. There, “artists, makers, and community organizers who co-create art, events, and local initiatives around the world” gather to celebrate and construct the sizeable—yet temporary—Black Rock City. Over the nine-day festival, the makeshift city is built, celebrations abound, the famous wooden statute is set ablaze, and then the city is disassembled.



While this can be an interesting way to spend your vacation, it can also wreak havoc on your RV. In all the excitement, some festival-goers may go a little too far and your property may get damaged or vandalized. More common, an ultra-fine dust gets kicked up in the wind and coats anything in sight.



<h2>Playa dust</h2>



The Black Rock Desert is the site of a long lost, prehistoric lake bed and the desert playa (or just ‘playa’) is the bottom of it. The playa dries out, cracks, and creates a unique, ultra-fine dust—playa dust—that the festival is often associated with. As you might imagine, this dust can get into even the cranniest of nooks.&nbsp;



Festival-goers try to beat the dust by taping air vents, seams, and windows. Some cover furniture with plastic and others even wax the outside of the RV. But, playa dust is sure to get in and when it does, it is difficult to clean from the interior and exterior of your RV. It can even damage your electrical and mechanical systems.



<h2>Insurance coverage</h2>



Because of the damage that playa dust can do to your RV and the increased risk of physical damage on the festival grounds, Burning Man remains an unauthorized festival in Outdoorsy’s terms of service. As a result, Outdoorsy insurance does not provide coverage for your RV on the festival grounds nor does it cover festival-related damage. That includes damage from playa dust to the interior, exterior, anything mechanical or electrical, or vandalism.



If your RV goes to Burning Man, Outdoorsy offers liability-only coverage to and from the festival to ensure your RV is road legal. But, if your RV is involved in a covered loss and your guest is at fault: your RV is not covered, only other peoples’ damaged property is covered. In addition, our liability-only coverage is provided at the state minimum level of coverage.



Outdoorsy’s Burning Man policy also means that our teams can only provide limited support in disputes you may have with your guest. In addition, if your guest is traveling from abroad, you will most likely be unable to collect on damages through small claims court. Candidly, if your RV goes to Burning Man, collecting for damages to your RV will be between you and your guest.



We understand that our Burning Man insurance policy may give you pause in accepting bookings headed for the festival. That’s okay! It’s your vehicle and you can do as you wish. If you would like to cancel a festival-bound booking, you may do so with no penalty for the cancellation. Simply reach out to our customer support team at support@outdoorsy.com.

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