4 Bewertungen
(3.7)Outdoorsy
0Mai 2023
The Host canceled the booking 2 days before departure. This is an automated posting.
Tricia L.
1Mai 2023
We were excited to rent this trailer as it is new and looks very nice in the pictures, the owners also seemed very nice and accommodating. After we got to our camp site and set everything up and turned everything on, we noticed multiple problems. The first being the fault light was on for the water heater and I reached out and the owner who said, “the water heater has tripped and needs to be reset”. So, we did what they told us to reset it, but it made no difference. Then we were checking all the levels (water, black & grey tanks ect.) And saw that the black tank showed that it was full, so we took a picture and sent it to them. In the meantime, we figured maybe it was a sensor issue so we looked in the toilet with a flashlight and it was indeed full, and you could see poop and toilet paper. The owner’s response was “I am so sorry”. Well, that doesn’t fix the fact that we can’t use the toilet now until it’s emptied and we’re in the middle of the forest in Payson with children. One of the biggest reasons I rent a camper/trailer is for the use of an indoor toilet. Then our friend helped us dig a hole and empty some of the black tank, so we had some kind of toilet to use for the weekend. We then had issues with the water pump and after doing a small number of dishes and then trying to give my son a shower the water shut off due to it over heating, which we knew was the case after we checked the water pump, and it was very hot. So, we left it off and the next couple of times I did the dishes the water would shut off on us before we were done. The owner’s response was we’re sorry for any inconvenience! So now 2 of the biggest reasons we rent a camper is for the toilet and shower and couldn’t use the toilet until we emptied the black tank which was disgusting and then couldn’t take a shower at all. The camper was also messed up in multiple places, with scratches and the backsplash pulling off the wall, the tires were worn down and barely safe to drive on and if they were damaged by the road driving that is beyond our control. Of course, you don’t notice those little things until after you sign the documents they require. We were told to return the trailer to their home and leave the generator and keys at the door because they weren’t home. So then 2 days later I asked for a refund because of all the issues we had, the owner then states, “We sincerely apologize for any problems you think you have had experienced with our trailer. We were not able to duplicate any of your concerns that you had. However we did notice the new damage to the wall, the broken door, and the gash in the brand new trailer tire. We are more then happy to give you a refund minus the fees to repair the trailer.” This is an absolute lie because there was no additional damage caused by us, we were only in the trailer to sleep and do dishes. We spent all our time outside, we even cooked outside with our outdoor grill we brought. So, we literally only slept and did dishes in the trailer and somehow this new damage was done, and nothing was said until I asked for a refund!! And now they have filed a claim with the insurance claiming this damage which is a lie. I would not trust these people and you should continue looking because it’s not worth this nightmare, especially if you are a family with kids.
Darrin S.
5März 2023
Janet P.
5August 2022
Nice trailer for small family trip. Owners are very accommodating.