This is our 2nd experience on Outdoorsy and found it to be extraordinarily lower in overall rating from the last rental we had which was highly positive. In summary the amenities, cleanliness, drive-train and usage of this vehicle were sub-par IMHO.Starting with the positive, we enjoyed several features of the van including:* a highly reliable and spacious electric cooler and* a fantastic swing-away bike rack that held our e-bikes quite well and provided rear access to the vehicle.* The roof deck was also nice.* The general layout of the vehicle is spacious because there is no interior range or 3rd seat.Unfortunately those amenities did not make up for some serious shortcomings. To name a few:* Upon receipt of the van it was dirty. It had sand everywhere around the entryways, rear below the bed, passenger and driver mats. Basically every crack and crevice. We look at an Outdoorsy rental (which is not a cheap way to travel!) as a portable hotel room that is built for adventure. Hotel rooms are clean; even a Motel 6 is clean. This van was not. There were long blond hairs stuck to the dash, the seats, even the door handles. Not what I expect from a costly rental. It was quite clear that the vehicle was not professionally cleaned.* The vehicle does not have cruise control. IMHO, this is a long-distance focused vehicle and it is very heavy. Getting it to move required a physical pedal push up mountains for hours and hours. Not cool and honestly made the journey really tiring; we know because of prior experience in vehicles that have cruise. The difference was night and day. This should be called out in the vehicle description because it's a game-changer for the worse. When we rented this I had no idea that vehicles in 2021 did not come standard with cruise control - live and learn. Huge disappointment for 6+ hour trips in a heavy van.* The vehicle has no netting/screens for the rear or side doors. There are lots of quality manufacturers who make screens that keep bugs out of the vehicle to allow air flow while resting assured one would not be eaten alive by mosquitoes at night that arrive during the day. Unfortunately this vehicle has no screens. You will be more bug-free in a tent, honestly.* The windows have no privacy or shades. What it did have were homemade (literally cut outs with scissors) reflective plastic pieces with black duct-taped magnets of which 80% fell off during our camping trip. I am not exaggerating this, just telling the truth.* There are holes in the upholstery.* Most vans or RVs have a gray water tank that is a proper tank emptied via gravity. This van has a plastic jug under the sink that weighs a lot when full and has to be manually lugged in and out. This is because it does not have a proper sewage and disposal system (the shower drains onto the ground - not kidding). If you want to use water in the van, be wary of this. It is not a complete build-out.Overall not at all what we expected. Perhaps our expectations were too high but at $250+/night I don't believe they are.
