I had a great experience with Sally. She was very responsive to the questions I had. The trailer was amazing, it was large and gave my family ample room. The AC worked well as did the full size refrigerator. We had the unit delivered and she arrived on time and had great communication throughout the hand over.- Unfortunately they had issues with the power leveling switch at the front which did not allow the queen master bedroom to be level to the rear. The head of the bed was lower than our feet which wasn’t ideal. This gave me a headache after the first night of 7 ( we slept with our head at the foot of the bed to fix this). We did call them back the night they set it up but they could not even it out. The trailer was not level side to side either which made the bathroom door in the back not close ( you had to hold it) or the master pocket door, it would slide open on its own. You usually check side to side level before you unhook so you can raise the low side by backing on boards under the tires to level it off. This was not done, I had owned a trailer since 08 and 8 out of 10 sites need this done.-The back draw bridge door at the back was broken and could not open from previous renters
- The table that goes in the back was broken and could not be used. I did work all week and a indoor area with a table would have been nice.
- The vent in the bathroom at the top of the stars was broken from hail damage (8 weeks ago). But usableI feel like Sally was not honest with me when I rented it. Some of the repairs could have been done while we were on site. I would have had no problem with that. I paid the agreed amount including the extra BBQ and flat top grill ( this was good value and great equipment). I’m not sure how long they have owned this unit because the basics of setting it up was not done. The manual jack did not line up with the hole in the trailer (clearly a manufacture defect).Overall if the unit was as described I would give Sally a 10 out of 10. The trailer is beautiful and is well equipped with all the little things that made our trip a success. I feel I should have been given a discount for all the broken stuff that I was not told about and the poor set up. Would I rent next year from them again? for sure. I think I would make sure nothing is wrong with the unit. The price was fair but I think we were overcharged based on the equipment and basic set up that was provided.