3 Bewertungen

(3.7)

Julie H.

5Januar 2021

Great experience, pick up and drop off went great.

Katie M.

5Oktober 2020

Manny was very helpful and we really enjoyed his camper. Our family of six was very comfortable and everything worked inside and outside of the trailer. The return was easy and Manny gave us good information regarding dumping and refilling of propane.

Jose G.

1Oktober 2020

To say that we had a poor experience with this owner is a complete understatement. We lost battery to the travel trailer not even 10 hours into our trip. We had no more water available to us the day after arriving which meant we were unable to use the kitchen or bathroom sinks. Thankfully, the campground had great facilities available to its visitors. Upon returning the trailer, owner claimed he had replaced the battery which was obviously not the case. He also said that he had not filled the water tank because he thought we were going to have full hook up at the campground. A good owner would have sent a client fully prepared for the unexpected. A day after we turned in the trailer, he decides to contact us to let us know there is a broken lock on a side storage which we never touched because we didn't have the full hook ups available. He also says that we backed up into something which we clearly did not. The only time we had to reverse was to park into the parking space at the campground. He said not to worry about it because we purchased the insurance through Outdoorsy. Why didn't he notice this broken lock or supposed damage the day we returned it instead of one day later? Today, we found out that he has decided to keep $125 of our security deposit! For what? He has not said what for, just proceeded to pocket this amount. Needless to say, I am very disillusioned with this owner who failed to provide adequate amenities to a client and then accuse them of damaging a lock. The only reason for the 1 star review is because there is no option for zero stars. As a word of advice, please be sure to take thorough pictures/video before and after renting your trailer.
The picture below is the broken lock he said we caused.
You have been warned...

1 Foto eingereicht von Jose G