The host seemed too interested in warning us about damages that we’d be on the hook for if x, y, or z broke. I left our initial walk through the day we signed our rental agreement and picked up the RV wondering “does this guy rent rvs or file insurance claims?” Too late to cancel and lose excessive cancellation fees though.Plus, the rental we booked over a month in advance was sold by the owner days before our trip. The host tried to get us in a comparable replacement, so I guess that’s nice. Except, by his own admission, he had just purchased the replacement days before our trip. He called to let us know and seemed to expect us to be oh so gracious.Then, when we picked up the RV after a 10 minute walk through on a Saturday, we ended up spending way too much time cleaning an extremely filthy rig.We came back from a two week trip and shared our experiences, finding dog hair, dead bugs, and an rv in no condition to rent to a family with two young children. We also shared that on our way back, a semi truck passed us and a rock chipped the front windshield RIGHT NEXT TO THE EXISTING DIME SIZED CHIP.And as I suspected from the first time I met the host, he wasted no time filing a claim for a new windshield chip. The host is out there. Take a risk and rent an rv with him. You’ll see what I mean! He replied to my wife’s concerns in a way that really showed his poor character. Any chance I get, I’ll share how our experience with this host left a bad impression. Keeping a $2K retainer for damages to cover a deductible on a windshield chip for an rv with an existing chip is just poor judgment.
Antwort von Dustin
Well....First off there is a lot of discrepancies in your review and I'd have to say flat out LIES! We had a very great relationship at departure, during, and shortly after return. I run a very honest and well know business with a mostly 5 star reviews across a fleet of 25 units. We spent more than a 10 minute walkthrough, gave your family all the time you wanted to go through the unit at pick up, asked multiple times if you had any concerns or questions, and you all seemed very pleased with the condition of the RV. I quickly answered your call when you a technical issue and resolved it. We walked the RV to check for prior damages as I pointed out a scratch and yes, a very small sized, already sealed rock chip in the upper windshield. The rock chip damaged you came back with is a major chunk and splits in the windshield requiring it to be replaced! You even offered to call your own insurance to file a claim. The damage deposit and insurance deductibles I explain thoroughly so renters understand their responsibility at pick up. I don't like having damage claims and down time on my RV's on return. The RV was NOT filthy in anyway as you say! However I reimbursed you the cleaning fee in good faith. I purchased it a week prior to your reservation off the showroom floor at a dealer, had my crew stock and clean it, and you I didn't hear of any these complaints until after we discussed the windshield damage and deposit??? We can't help bugs getting into the unit during your trip! The message I received from you on return is "I parked that clean looking beast next to your office", followed the next day with a an overall pleasant feedback with some concerns and broken items. (Most not broken at departure). I then received multiple threats that by holding your deposit you would leave bad reviews. After multiple conversations with you after return I feel this 1 star review is unjustified and had there not been damage to the windshield and loss of deposit this review would had turned out a lot differently. I understand it's frustrating to loose your deposit for damages and unfortunately that is a risk when renting anything! This windshield will cost about $4K to get replaced so it's not like I just kept your deposit in my pocket. This uncanny review is about you loosing your damage deposit rather than sharing your overall experience, good and bad overall. I'm sorry your experience was less than perfect with us however, I don't know what we could have done differently to satisfy you.