Urban Escape Vehicles policies, in plain English (please read the rental agreement for additional information) 1. Have fun in these vehicles! We hope you’ve made the right choice for your adventure, but we are not responsible to pay you back if you are not having fun, or have not made the right choice for your adventure. 2. No smoking. Return the vehicle relatively cleaned out. Urban Escape Vehicles reserves the right to charge a $200 deep cleaning fee for a rental that has been returned with pet or smoking odors or requires extensive cleaning. 3. Return the van on time, with a full tank of fuel. Pick up times are 10am, and drop-off time are 2:00 PM. (But special times may be available upon request and are subject to vehicle availability). A $5/gal fee will be deducted from your security deposit for refueling. The late fee is ¼ of the booking rate per hour (4 hours late is charged for an extra day). You’re responsible to pay the full booking, even if you pick your van up late or bring it back early. 4. Mileage & generator (if applicable) 100 miles/day included. Additional .42/mile thereafter. 3 hours/day generator time included. Additional hours $3/hour thereafter. 5. You’re responsible to pay for damage to the interior or exterior of the vehicle. Insurance packages are available on the booking platform. Higher deductible “Basic” insurance package will cover major damage to the exterior, but may not cover damage to the interior, nor minor road damage like windshield or tire damage. We recommend the greater protection provided by the upgraded insurance packages. If you’re in an accident, call the police (911) and then call us: [phone number removed] For minor damage that doesn’t involve another vehicle, call us. 6. Very important: Only drivers who are listed on the rental agreement may drive the van. Insurance coverage does not extend to drivers not listed on the rental agreement. 7. If your rental vehicle breaks down, we’ll do our best to get you back on the road promptly. If necessary, we will refund the remainder of your booking. 8. Lock it up. We’re not responsible for your belongings, and we expect the renter to protect our investment. If you are the victim of a crime, call the police (911) and then call us: [phone number removed] 9. Deposit, cancellation fees, and other possible fees: Your damage deposit will be refunded when you bring the van back in good condition. 100 miles/day are included in the rental charge. You will be charged .42/mile thereafter. We can take these fees out of your deposit, but you’re responsible for all mileage fees, even if they exceed the security deposit. 10. Cancellation policies: • Renters will receive a 100% refund of their rental deposit for all cancellations made at least 14 days prior to the rental start date. • Renters will receive a 75% refund of their rental deposit for all cancellations made more than 7 days prior to the rental start date. • Less than 7 days prior to the rental start date, collected fees will not be refunded. • Booking will be cancelled if renter does not have a valid driver’s license at the time of rental. No refund will be given for a cancellation due to ineligible driver. • A 24-hour cancellation grace period is given to all bookings made at least 7 days prior to the rental start date. For all bookings made within 7 days of the rental start date, a 1-hour grace period is given. If a booking is cancelled during a grace period, a full refund will be granted. 11. Pets are welcome, with an additional cleaning fee. Be aware that you are responsible for payment for any damage to the interior of the vehicle caused by your pet. 12. Unless specifically pre-approved by the vehicle owner, renters may not access the roof of the high-roof vans. (Roof top access is permitted for the off-road adventure vehicle only, not the vans.)