Kendrick was nice and followed through with the set up, communication was timely. It is a nice sized camper for 2 people and a dog. It worked and served its purpose: Considerations for the lower than stellar rating: The appointments were sparse - 1 trash bag, no paper towels, no silver ware except a package of plastic forks, very few towels, no dish towels, etc. Not that big of a deal, but the tanks were not opened and we could not get the black tank to open to discharge into the hookup so we had to be really careful for 5 days to not fill the black tank. The big disappointment was the after the fact charge for the $100 pet fee against my deposit. Outdoorsy advertises 'all fees included' with the pricing. I don't plan on loosing my deposit after the fact on a regular fee not taken upfront. I read the print again and it does say $20 per night for a pet fee. Which would be fine, but all fees are supposed to be included in the rental price. I paid for the fire pit and that was missed. The Pet Fee was taken, but the return of the fee for the fire pit was not yet returned.