I can't say enough positive things about Josh and our RV rental experience with them. First of all, the RV is absolutely beautiful with all the creature comforts one could wish for. Josh and Courtney had a 30 minute video already recorded specifically for this RV covering everything we could possibly need to know about the RV, where to find things, how to work things, and sent the link for us to watch it before our trip. It was INCREDIBLY helpful. Everything in the RV worked perfectly and if we weren't sure about something, Josh was completely accessible and responded right away. They set up the RV for us per our booking request, and the campground where we were having our event had weather and check in issues which caused big delays for them getting the RV set up - this took up their whole day instead of just an hour or so to get the RV set up, but they were so very gracious about it and found us a great spot, had everything all set when we arrived. In fact, he reached out several times just to make sure we were doing okay considering the yucky weather, etc. Our event had miserable weather and was not run very well (and that's the understatement of the year). We had some concern over the wet and muddy conditions with getting the RV both in and then out of the campground but Josh handled it all (especially taking care of us) like the consummate professional he is. Despite the bad weather, we had an amazing family vacation, thanks to Josh and Courtney. I wish we could work with them and their beautiful RV for every next adventure no matter where we go!