2022 Newmar Baystar 36'

There was great communication from Outdoorsy leading up to our trip which had us in a very positive mindset. The day before we were advised that the RV we had chosen had mechanical issues and we were getting an "upgrade", we said fine. The vehicle itself was adequate but the preparation, amenities were less than expected. Our planned unit had a coffee maker so we didn't bring one, problem was the replacement RV had no coffee pot. The unit had no silverware, utensils, pots, paper towels, dishwashing soap and on top of that there were no sheets for the bed or an outdoor carpet for the steps. The unit was not clean as the refrigerator shelves were filthy and our feet got black walking on the floors that were so dirty. The man that dropped it off was in a rush and didn't do a good job of walking us through everything. The good news is that it was freezing outside but the generator, heater and hot water all worked fine.

The rental overall was satisfactory. I would have liked to receive the rental with full fuel tanks. I immediately placed $40.00 of fuel in RV before driving to campground. It's important because I cannot move RV during week less lose my spot. Full fuel tanks insure generator operations for the week. I returned the RV with Full Fuel Tanks. The entry step stairs where inoperable. The step stairs provided where at best marginal safety wise. One needed to be specially careful getting into and out of the RV. They were not very stable.

This RV was perfect for our needs. There is a lot of seating and plenty of space for everyone to relax and enjoy time together. Plenty of storage as well. We plan on using this same RV again in the future.

It was great to work with Journey RV. As a first time RV renter, I had lots of questions and Bill was patient and knowledgeable. They delivered the RV to us and had everything ready to go. It was super simple!