Ultimate Retreat on Wheels - Sleeps up to 10

Heat did not work as agreed upon and we were accused of damage we did not do, and/or, items that were previously damaged. The ladder bolts came out of the plastic as shown in the picture and we were told that it would be turned over for an estimate. It was clearly not broken from any misuse. We are lucky no one got hurt. Also, they said we caused damage to a window in the top bunk, however due to the lack of heat and ladder the bed was only occupied for one night while our child was asleep. We feel like these damages were preexisting and are trying to be charged to us. We also paid to have the camper arrive with water and it was not prefilled. Additionally, we had to fill our own propane tank. We spent several hours of our holiday trying to fix the heater only to give up and stay someplace else.

The trailer was extremely well-kept with everything we needed for a quick weekend with minimal packing. All of the necessary tools and instruments were included. It was my first time renting and I appreciated the flexibility.