Host Emma is a gem! Quite thorough in explaining the RV, the set-up and any peculiarities of which to be aware. She was available quickly to answer questions when needed. Emma is just really good at this! The RV made for a delightful few days away from home. Plenty of room and comfortable. Slept better in ‘Willow’ than at home! The electronic door lock was a real convenience over digging for a key. We experienced a couple of minor issues - but only due to our ignorance. Emma was readily available to help! Towing the RV wasn’t hard at all. The distribution hitch provided is a great benefit! ‘Willow’ backs into a campsite quite easily. Our experience trailering helped us manage this RV without a problem. Kudos to Emma for her attitude, helpful spirit and great communication!