Communication was very good. The guy who comes out with the delivery, Mike, does a great job setting things up quickly and explains things very well! The advertising says this camper is brand new but it isn't, no big deal... and is super basic but we did have all of our basic needs. Would really have liked solar-power for late evening and early mornings!! Pricing is a bit high for what you get and all the add ons should simply be included IMHO. (Compressor, outdoor Mat, additional canopy for shade + after trip dumping) Overall it was so pleasant having a place to stay right on the beach, off dana point, at the Doheny campsite!! Thank you for the delivery!! The Outdoorsy app was quite simple and stress free for finding a place to stay while away from home. I appreciate everyone who made our 3 night vacation happen. I will try it again. I will also refer my friends to this renter and to this website!